Services & Terms

Transparent. Personal. No fine print.

So you always know what you can rely on.

We want our collaboration to be straightforward and transparent. That's why we explain here what our services include, how we handle emergencies, and when additional costs may arise.

Terms of Service

Property Concierge · Fuerteventura
Personal. Reliable. Local.

As of: August 2026

Purpose and Scope
These terms of service govern the practical implementation of the services offered by CasaCare Canarias for the management of holiday properties and private real estate on Fuerteventura.

They supplement the respective management agreement and the General Terms and Conditions.

The specific scope of services is always determined by the individually booked service package or offer.

Property Inspections
Property inspections are carried out according to the booked Property Care package.

A standard property inspection generally includes a visual inspection of the agreed-upon areas.

We pay particular attention to:

visible damage
unusual moisture or water leaks
doors and windows
obvious issues with electrical appliances
air conditioning and other agreed-upon technical equipment
water and sanitary facilities
exterior areas
pool and garden area, if included in the booked package
general condition of the property
Any issues found will be documented and communicated to the owner.

Important

A property inspection is not a technical maintenance or safety inspection.

CasaCare Canarias does not perform any work that requires special legal authorization, professional qualifications, or inspection by an authorized specialist company.

CasaCare Report
If included in the booked package, the owner will receive a CasaCare Report.

Depending on the booked package, this may contain:

date of inspection
general property status
issues found
recommendations
actions taken
photographic documentation
information on upcoming work
In case of urgent issues, information will be provided as quickly as possible, regardless of the regular report.

CasaCare Canarias does not perform any work requiring special legal authorization, professional qualifications, or inspection by an authorized specialist company. Check-in
If guest services have been booked, CasaCare Canarias will handle the check-in according to the agreed-upon service.

This may include:

Preparing the accommodation
Pre-arrival inspection
Key handover
Brief introduction to the accommodation
Information on Wi-Fi, air conditioning, pool, and other facilities
Providing access information
Answering initial questions from the guest
The exact check-in method – in person, via key box, or electronic access system – will be agreed upon for each property.

Late Arrival

An additional service fee may apply for significantly delayed or changed arrival times if this necessitates additional on-site assistance.

Check-out / Offboarding
At check-out, the property will be inspected for any obvious irregularities, if possible.

We will pay particular attention to:

Items left behind
Visible damage
Unusual soiling
Missing keys or access devices
Obvious damage to inventory or furnishings
Any damage found will be documented and reported to the owner.

A complete inventory of all household items is not part of a standard check-out unless explicitly agreed upon.

Final Cleaning
Final cleaning may be included in a vacation rental package or can be booked separately, depending on the agreement.

Cleaning generally covers the agreed-upon living and usable areas.

The following are not automatically included:

excessive soiling
strong odors
excessive trash
damage caused by pets
special cleaning services
removal of exceptional soiling
additional cleaning after special events
These services may be billed separately.

Laundry Management
If laundry management has been agreed upon, it includes, depending on the offer:

Bed linens
Towels
Exchange of linens
Coordination of laundry services
Checking the required stock levels
Cleaning and laundry costs from external providers will be billed according to the agreement.

Pre-Arrival Shopping
Pre-arrival shopping can be arranged as an additional service or as part of a package.

CasaCare Canarias handles the following:

Receiving the shopping list
Purchasing the agreed-upon products
Transporting the items to the property
Preparing the products for arrival
The client bears the cost of the purchased goods, or the owner will be billed accordingly.

Casa Welcome Experience
The Casa Welcome Experience is an optional additional service.

It can include, for example:

Personal welcome
Flowers
Selected local products
Drinks
Small culinary surprises
Personalized welcome card
Special preparations

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