General Terms and Conditions (GTC)
CasaCare Canarias – Property Concierge · Fuerteventura
Version: August 2026
Scope of Application
These General Terms and Conditions apply to all services provided by CasaCare Canarias in the areas of property care, caretaker services, vacation property management, guest concierge services, and all related additional services.
The contracting party is the respective owner or client of the property.
Scope of Services
CasaCare Canarias provides the agreed services exclusively on the basis of the respective offer, the service agreement, and these GTC.
Our services include, in particular:
Property inspections
Key management
Career services
Coordination of cleaning companies
Coordination of tradespeople
Guest services (check-in/check-out)
Concierge and welcome services
Organization of other services related to vacation properties
Services not expressly agreed upon are not part of the contract.
Contract Conclusion
A contract is concluded through:
the written acceptance of an offer,
the signing of a service agreement, or
a written order confirmation via email.
Any verbal agreements require written confirmation.
Prices and Payment
The prices agreed upon in the offer or contract apply.
Unless otherwise agreed, all prices are exclusive of applicable statutory taxes.
Additional services outside the agreed package will be billed according to the current price list or an individual offer.
Payment Terms
Monthly service fees are due at the beginning of each month.
One-off concierge and guest services will be invoiced upon completion.
Invoices are payable within 7 days without deduction, unless otherwise agreed.
In the event of late payment, CasaCare Canarias is entitled to suspend further services until all outstanding amounts are settled.
Property Inspections
Property inspections are carried out according to the booked service package.
A property inspection includes a visual and functional check of the agreed areas.
It does not replace technical maintenance, safety inspections, or assessments by a qualified specialist company.
Hidden defects or damage not technically detectable cannot be ruled out.
Key Management
Keys and access devices provided will be carefully stored.
They will only be shared to the extent necessary for the performance of the agreed services (e.g., cleaning or maintenance).
All access devices must be returned upon termination of the contract.
Repairs and External Service Providers
Any damage discovered will be reported to the client immediately.
Non-urgent repairs will generally only be commissioned after approval from the owner.
In emergencies, CasaCare Canarias may take appropriate immediate measures to mitigate damage.
The client bears the costs of external service providers.
CasaCare Canarias is not liable for the execution or quality of work performed by external companies.
Guest Concierge & Vacation Rentals
If CasaCare Canarias is commissioned to provide guest services, this includes only the agreed-upon services.
These may include:
Check-in / Check-out
Welcome Service
Final Cleaning Coordination
Laundry Management
Airport Transfer
Concierge Services
CasaCare Canarias is not automatically the operator of the vacation rental and assumes tourist registration obligations only if this has been expressly agreed upon in writing.
Casa Welcome Experience
The Casa Welcome Experience is an optional extra.
The included products may vary seasonally.
Unavailable products may be replaced with equivalent alternatives.
Dates and Availability
Agreed-upon dates will be honored whenever possible.
Should dates be canceled due to force majeure, weather, traffic, official measures, or other unforeseen circumstances, an alternative date will be offered as soon as possible.
Liability
CasaCare Canarias is liable for damages only within the scope of the statutory regulations.
In particular, no liability exists for:
normal wear and tear,
force majeure,
hidden or undetectable defects,
damage caused by guests,
damage caused by third parties,
damage resulting from failure to perform maintenance by qualified professionals.
Liability for intentional or grossly negligent conduct remains unaffected.
Insurance
The owner is obligated to maintain adequate building and liability insurance for the property.
CasaCare Canarias also recommends additional insurance coverage for holiday rentals.
Data Protection
Personal data is processed solely for the purpose of fulfilling the contract.
Data will only be shared to the extent necessary for the provision of services or as required by law.
The CasaCare Canarias Privacy Policy applies.
Termination
Long-term contracts can be terminated with the notice period agreed upon in the care agreement.
The right to extraordinary termination for good cause remains unaffected.
Final Provisions
Should individual provisions of these Terms and Conditions be invalid, the validity of the remaining provisions shall remain unaffected.
The applicable law shall apply, taking into account mandatory statutory provisions.
The place of jurisdiction is determined by the statutory provisions.
CasaCare Canarias
Property Concierge · Fuerteventura
Personal. Reliable. Local.